Customer Care

Henry Edward has a genuine approach to customer care, work and driving - we treat our passengers as we would like to be treated ourselves. We employ drivers with a good track record and a strong work ethic. If there is any matter that needs to be taken care of please do not hesitate to contact our customer care team.

Frequently Asked Questions

What type of service do we provide?
We are open 24 hours, 7 days a week and we provide transfers from anywhere in London and the surrounding counties to any of London's 5 Major Airports - Heathrow, Gatwick, Stansted, Luton & London City Airport.

What areas do we cover?
We cover the whole of London and all surrounding areas. We pick up from London Heathrow, London Gatwick, London Luton, Stansted & London City Airport. We drop to all London post codes as well as the areas surrounding the Main London Orbital Motorway the M25. We also pick up from all these areas to drop to any of the London Airports.

Which airports do we cover?
We cover the 5 main London airports but will happily pick you up from another UK airport if required.

What type of Vehicles do we have?
We have a fleet ranging from standard Saloon (Sedan) cars to Estate (Station Wagons) and 8 Seaters (MPVs).

How early do I need to book?
Generally if booking on line you are advised to book 24 hours in advance. However you can call us up to 4 hours before you need the cab and we will do our best to accept your booking over the phone. .

How can I pay for the service?
You can either pay while making the booking on line by Visa, Master card, American Express, Euro Card or any other credit or Debit card. Alternatively you can pay cash to the driver on arrival at your destination.

Can I cancel my booking?
You can cancel a booking 4 hours prior to the booked time. If you have paid in advance you will be issued a full refund. We do not deduct any administration charges.

Is Henry Edward a licensed company?
By UK Laws all Cab companies have to be licensed by the Public Carriage Office (Transport for London).

Do we operate a fixed price policy?
Yes the price quoted is the price you pay. You may however be charged extra if you have ordered the wrong vehicle type. I.e. you order a saloon and all your luggage does not fit into the boot. You would then be charged the difference of an estate car. Or if there is excessive waiting at the airport while picking you up.

Do I need to pay in advance?
No. You can pay the driver in cash when you reach your destination. Should you wish to pay in advance, you may do so online using your credit / debit card. We do not keep any of you card details; these are processed by Barclaycard who offers a secure service.

Do You Charge extra on Christmas Day or New Years Day?
No. Our price on Christmas Day and other holidays is the same as any other day. We do not charge extra on Public Holidays. The price you see on line is valid for any day of the year.

Will you meet us at any time of the day or night?
Yes our offices are opened and manned 24 hours a day, 7 days a week including all public holidays as well as Christmas and New Years Day.

What if my flight arrives early or is delayed? Will I be charged extra?
No, we continuously monitor flight arrival times and DO NOT send the driver into the terminal until your flight has landed. Should your flight landing time change our driver will come into the terminal accordingly to meet you.

What happens if my flight is cancelled?
If you flight is cancelled please call us and let our controller know and we will not send the driver.

Where do I meet my driver when I land at the airport?
Once you have made your booking we will send you a confirmation e-mail confirming your booking and letting you know exactly where your driver will be waiting. In most terminals it is in front of the airport information desk.

Will the transfer be direct or stop on route?
You are paying for the whole vehicle and not per person. It is a private hire for you only. The vehicle will take you directly to your destination. Should you require more than one drop off, this would be reflected in the quote.

How do I know if my reservation is confirmed?
Once booked you will receive an e-mail confirming your booking. You can also call our 24 hour control room and our controllers will be happy to let you know if your booking is confirmed.

Can I get a receipt?
Yes if you need a receipt just ask your driver. Our drivers carry receipts in their vehicles and will be provide one at the end of the journey.