Booking Terms And Conditions

  1. After the flight has landed we allow 30 minutes for passenger to arrive at Airport Information Desk, after that we give you another 10 minutes waiting time free of charge, if this is exceeded then an extra amount for the additional waiting time will be charged on top of the original charge for the journey. The charge for the waiting time will be decided by Henry Edward (Abakon Enterprises Ltd) depending on the type of the vehicle being used for the particular journey.
  2. Fixed price rides must not deviate from the drivers chosen route any deviation will result in the journey reverting to a fare decided by Henry Edward (Abakon Enterprises Ltd). The Henry Edward (Abakon Enterprises Ltd)will decide charge according to the additional mileage and delay caused either by passenger or by the prevailing traffic conditions.
  3. Henry Edward (Abakon Enterprises Ltd) cannot be held responsible for any loss financial, professional, missed connection times, flights, trains, due to the PHV(Private Hire Vehicle) not arriving at the pick-up address at the booked time due to adverse weather, traffic conditions, or road traffic accidents or road closures or being given the wrong booking information by the customer or customer booked it online and got the booking reference but customer did not get any confirmation from Henry Edward (Abakon Enterprises Ltd) [Customer must receive confirmation before the journey.
  4. Normal luggage assumes that one Medium Size suitcase and one piece of hand luggage 56cm(H)*45cm(W)*25cm(D) (approximately 22 inches x 17.5 inches x 9.85 inches). per person, any luggage that the PHV cannot accommodate is the responsibility of the passenger.
  5. Any journey cancelled less than 24 hours prior to booked time will result in a charge to the customer's credit/debit card. The amount to be charged in such situation will be decided by Henry Edward (Abakon Enterprises Ltd) depending on the pick up distance/place/parking or other charges subject to a minimum of £30.00.
    6. Any journey cancelled more than 24 hours prior to booked time will result in a Free charge of the journeys amount to the customer credit/debit card.
  6. Any journey booked where the passenger is un-contactable 30 minutes after the booked time will result in a charge to the customer's credit/debit card. The amount to be charged in such situation will be decided by Henry Edward (Abakon Enterprises Ltd) depending on the pick up distance/place/parking or other charges subject to a minimum of £30.00.
  7. Any journeys booked from Airports, Train Stations, and Seaports the onus is on the passenger to locate the PHV and not the PHV driver to locate the passenger, on booking any such journey we will give a definite pick-up point that the passenger must locate, any failure on the passengers part to locate the PHV will result in a charge to the customer's credit/debit card. The amount to be charged in such situation will be decided by Henry Edward (Abakon Enterprises Ltd) depending on the pick up distance/place/parking or other charges subject to a minimum of £30.00. Incase of fouling the PHV by any passenger will result in a charge of a minimum of £50.00 dependant upon the severity of the fouling.
  8. Henry Edward offers free 30 minute waiting time. After first half an hour £9 will be added on your bill for the following 30 minutes. It's customers responsibility to pay toll charges and car park charges if there are any. If you do not want to pay car park charges at the airport please go to the drop off point for the departures and call your driver. Your driver will arrive with your name written on car window.
  9. Henry Edward (Abakon Enterprises Ltd) will prosecute any person who causes damage to any PHV booked through us.
  10. The driver has the right to refuse any passenger that he feels may be a threat to him/herself or vehicle and any other member of the public.
  11. Henry Edward (Abakon Enterprises Ltd) online booking system is fully secure with BARCLAYS 128 Bit SSL, as we understand the sensitivity of your privacy.
  12. It is customers responsibility to inform Henry Edward (Abakon Enterprises Ltd) if could not locate the driver or change of journey/plan or if you missed the flight/ferry/cruse connections [inform us the new flight/ferry/cruse details we will change the journey date/time without charge] then we will charge you for that journey.
  13. Postal contact address for Henry Edward (Abakon Enterprises Ltd) is 6 Clifton Gardens, London NW11 7EL, United Kingdom
  14. Parking, toll charges and extra luggage will be paid by the passenger.